POLICIES

• APPOINTMENT REQUIRED FOR ALL VISITS.

• 24-HOUR CANCELLATION NOTICE REQUIRED.

• NO REFUNDS ON GOODS AND SERVICES SOLD. EXCHANGES FOR PRODUCTS ONLY.

• ALL PROMOTIONAL DEAL SERVICES (MASSAGE & FACIAL COMBO) MUST BE PERFORMED DURING THE SAME VISIT.

• WHEN BOOKING AN APPOINTMENT, YOU MUST PROVIDE ANY VOUCHER NUMBERS (IF ANY). VOUCHERS MAY NOT BE USED FOR ANY PROMOTIONAL DEALS.

• GRATUITY ARE NOT INCLUDED. GRATUITY ARE TYPICALLY 15-20% OF THE RETAIL PRICE OF THE SERVICE.

• GRATUITY IN CASH ONLY PLEASE.

• PLEASE ARRIVE EARLY/ON TIME FOR YOUR SCHEDULED APPOINTMENT. TO AVOID DELAYS FOR THE NEXT CLIENT(S), WE WILL NOT MAKE UP FOR THE TIME LOST. 

•  WHEN ARRIVING, PLEASE EXPECT A 5-10 MINUTE WAIT AS CLIENTS PREPARE TO LEAVE THE ROOM AND STAFF MEMBERS PREPARE YOUR ROOM.

• A FINE OF 50% WILL BE CHARGED IF CLIENT FAILS TO SHOW. 

• PLEASE LET YOUR SERVICE PROVIDER OR RECEPTIONIST KNOW OF ANY MEDICAL, PHYSICAL, OR PERSONAL CONCERNS BEFORE THE TREATMENT.

• PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

• PROMOTIONS & DISCOUNTS CANNOT BE COMBINED FOR SERVICES OR PRODUCTS. 

      PLEASE CARRY YOUR I.D. WHEN YOU ENTER THE SPA.